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"Most Helpful Service & Best Overall Value for UK Businesses"



About Us We are dedicated to providing practical and affordable assistance, products and services to help our business customers. If you have any suggestions or comments please email us at the address shown above.

ArdentSystems is a trade name and trade marks of Ardent systems Ltd, a company registered in England.

Our Contact details:
Business Resource Centre
Ardent Systems Ltd 8 Forest Road Quorn Loughborough LE12 8AG United Kingdom
Phone: 0845 643 2409 local rate
Email: As above

VAT Registration Number GB 800 7236 66

Company number: 4564495

Applicable Terms & Conditions:
Making A Purchase Buying from us is easy. Just browse our web site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

If you experience any difficluties please contact us.

We reserve the right to not supply to any prospective customer at our sole discretion. This is intended to mitigate against the risk of fraud or mis-use of our services.

We accept most major credit & debit cards. All credit card payments will be processed by entry into a third party web based Secure Server Payment Service Provider. By supplying credit card details by whatever means, indicates your acceptance of this payment method.

Please read carefully our full Terms and Conditions shown on this page. These terms and conditions govern your use of our services. By using this Site and placing a order either via the site or via offline methods, indicates that you are agreeing to theses terms and conditions.

Copyright & Trademark

This Site is owned and operated by Ardent Systems Ltd. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright Ardent Systems or its licensees, content providers or technology providers. All rights reserved.

Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order on this web site. Any unauthorised use of the material on this site without the prior permission of Ardent Systems Ltd may violate copyright, trademark and other applicable laws.

We respects all relevant trademarks of others. Use of third party trade names or brand names does not imply any form of association with the trade mark owners.

Contract Formation

No contract shall subsist between you and Ardent Systems Ltd for the sale by it to you of any product unless and until Ardent Systems Ltd accepts your order by sending you a VAT invoice.
Ardent Systems Ltd specialises in selling to business users for the purposes of use by the purchaser, not resale.
We reserve the right to not supply any person or party at our sole discretion.

Business Use
We supply on a business to buiness basis only. In placing any orders with Ardent System you accept that you are doing so in a business capacity and not as an individual consumer, and agree that any subsequent contract if formed shall be on a business to business basis .

Your order confirmation is for your convenience only and does not constitute an acceptance of your order.
Acceptance, if provided by email, will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Ardent Systems sends the email to you (whether or not you receive that email).

Title in the goods shall not pass to the customer until all sums due from the customer to the supplier on any account have been paid.

Pricing

"RRP Price" - any "list price" used on this Site represents the manufacturers' suggested selling prices and may not be indicative of the prevailing selling prices at any specific time and place in your area.

"Our Price" - despite our careful attention to pricing, an item could be mis-priced inadvertently. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, Ardent Systems shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.

You "Save" - all references to your "savings" on this Site are based on your average savings relative to the "list price" excluding the VAT calculation.


Your Order

We reserve the right to substitute goods within your order with goods of an equivalent nature (eg a blue stapler for a red one). If you do not wish to accept the substituted goods then you must notify us within 24 hours and arrange with us to return them to us within 5 working days of their receipt. Do NOT return items without prior agreement and arrangement.

Communication

We may contact you periodically to communicate promotions and special offers. As per the Privacy and Electronic Communications Regulations Act (PECR) 2003, on every communication a valid 'opt-out' option will be provided.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, ARDENT SYSTEMS LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ARDENT SYSTEMS LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.

Full payment required before despatch. Account Customers pay within agreed terms.
Rev 25/07/2012
Shipping And Handling Shipping of small items will be made by national carrier services, and require signature on delivery. Large and heavy items will be made by specialist carriers, and may require prior arrangement with the customer due to any special handling required.

Delivery commencement is subject to availability of stock.

Delivery charges assume strainghtforward access.

For bulky or heavy items (e.g furniture) the access is assumed to be straight forward, level, and at ground floor.
We reserve the right to raise additional charge for deliveries that do not meet these conditions, or for large/bulky items which incur large delivery charges. You will be notified of these charges when you place the order/before we deliver and can cancel the order if not acceptable to you.

Delivery is currently only available to mainland England, Wales, Northern Ireland, and Scotland. Highlands and Island are not currently serviced. Any orders placed for locations outside our usual delivery area may be cancelled, or supplied subject to agreeing revised delivery charges with you prior to accepting your order.
All delivery and handling fees are charged for these services associated with the delivery of our products or other services to you, and are non refundable once the delivery or handling service has been performed.
Delivery Schedule All shipments will be made with the minimum of delay.

Items held in stock will normally be despatched on the same day providing the order is received before 3.30pm. Working days are Monday to Friday, and exclude Public Bank Holidays in England.

Items made to order or that are not in stock at the time of order will be despatched on the same day that they become available.

Next Day Delivery will normally be made within 24 hours subject to stock availability.
Standard Delivery service aims to deliver within 48 hours, but may take 3 - 5 days depending on carrier and subject to stock availability.
Special orders will have timescales quoted at time of order.

We make best endeavours to get your goods to you as soon as possible.
However, we cannot accept any liability for losses, consequential or otherwise, incurred as a result of later than expected delivery.
Back Orders If your item is not in stock, we will back order for you. If your item will not return to a stock situation within 5 working days you will be emailed with the delivery forecast and have the option to cancel your order if you would rather not wait.
Tax Charges All orders will have VAT charged at the prevailing rate applicable.
Credit Card Security All credit/debit card details are only entered onto a secure 3rd pary payment service provider (PSP) site.
We do not hold your full card details at any time on our website, and therefore you are afforded the highest levels of card security available.
Guarantee Should you be unhappy with any aspect of our service or products, please contact us and we will attempt to resolve your issues.

Many of our products are covered by manufacturers warranty, details of which can be provided on request at time of purchase. Your normal statutory rights are unaffected by manufacturers warantees.

Any damage or problems must be notified without delay.
Missing, damaged or incorrectly delivered items must be notified to us in writing within 24 hours of reciept.
Reaching Us If you need to reach us, please email us using the lemail address shown above or via the "Contact Us2 page, alternatively, you can call on 0845 643 2409 local rate (International +44 0845 643 2409 local rate) or write to us at Ardent Systems Ltd 8 Forest Road Quorn Loughborough LE12 8AG United Kingdom
Privacy Policy
Summary Guide to our Privacy & Cookie Policy:
Business Resource Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for order management, administration, & delivery purposes.

Our Full Privacy Policy is as follows:
Privacy Policy
This website and business is operated by Ardent Systems Limited
We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.
This privacy policy applies to personal information about:
Visitors to our website
Customers who purchase goods or services or create or have an account with us
Our suppliers
What is personal information?
Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.
See below for details of how we may use your personal information.
Website Visitors: The personal information we collect about you and how we use it
You can visit and browse our website without providing your name or contact details.
Like many websites, our server logs may capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.
We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy, which can be accessed via the website for more information.
You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:
Sign up to a mailing list
Submit a query or request a quote or other information
Ask to be contacted by us
Create an account or log in to a secure area
When you enter a competition or promotional feature we may also ask for details such as your name, address, email address and telephone number so we can administer the competition and notify winners.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read them at the relevant time.
Customers: The personal information we collect about you and how we use it
If you purchase products or services from us, we may use your personal information in the following ways:
to respond to your enquiries;
to keep you informed about our products and services;
to process your order and to follow up on orders that are not completed;
to arrange visits to you (e.g. to carry out a survice or installation);
to manage your account, including carrying out identity checks where relevant;
to manage your credit account (if applicable) including carrying out credit checks;
to use your purchase history e.g to validate warranty, advise product recalls etc;
for market research purposes;
to publish trends and/or to improve usefulness and content of our website;
to track activity on our site and to provide a more personalised online experience;
to link with social media sites and services, for example, for advertising purposes;
to notify you about important changes or developments to our site or services;
to manage deliveries, returns and refunds;
for product liability purposes;
to deal with enquiries and complaints;
for claims management and insurance purposes; and
for record keeping purposes.
Suppliers: The personal information we collect about you and how we use it
If you supply products or services to us, we may use your personal information in the following ways:
for order processing and management;
to manage deliveries, installations, returns and refunds;
for product liability purposes;
to manage your account, including conducting credit and other background checks where applicable;
for market research purposes;
to notify you about important changes or developments to our websites or services;
for supply chain management;
to deal with enquiries and complaints;
for claims management and insurance purposes; and
for record keeping purposes.
If you are a supplier and you have any questions about how we use your personal information, please contact your usual business contact.
 More details about how we use different types of personal information are set out here:
Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account, location, an online identifier or other factors specific to their identity.

How your information is accessed within Ardent Systems Ltd
Our company uses centralised finance, supplier and customer management systems. Your information may be accessed by our employees and contracted suppliers for administrative, analytical, and business management purposes.
Keeping You Informed
If you sign up to receive email updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.
If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.
We review the products and services you buy and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include serving you with adverts on our websites, social media and other third party websites.
You can opt out of receiving marketing communications from us at any time. You can also opt out of receiving marketing which is tailored to suit your customer profile.
Call Recording
Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:
training and quality control;
as evidence of conversations; and/or
for the prevention or detection of crime (e.g. fraudulent claims).
Legal Basis for Processing
Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.
If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.
The remainder of the information is collected for our legitimate business purposes, which include:
To keep in touch with current, past and prospective customers
To provide online account management and related services
To gain an understanding of how our customers interact with us so we can provide the most relevant products and services
To monitor the use of our website and improve its facilities
To identify suspected criminal activity and take appropriate action
To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks)
To protect and defend our rights
When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.
Retention
We will retain your personal information for as long as needed for the legitimate business purposes described above.
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.
Working with Service Providers
Like most organisations, we engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to handle postal and email marketing campaigns. We also work with a number of suppliers who provide products and delivery services.
We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure.
Other Disclosures
Your personal data may be disclosed to the following third parties for the purposes described above:
tax, customs and excise authorities
regulators, courts and the police
fraud screening agencies
central and local government
insurance companies
other professional advisors
We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.
We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.
Transferring information to other countries
Some of the companies who provide services to us may be located outside the United Kingdom. As a result, your personal information may be transferred outside the UK. We will ensure that those service providers comply with any legal requirements that apply to the transfer of personal information outside the UK, and have agreements in place to ensure your data is kept secure as far as is reasonably possible (See Security)
Security
We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.
Changes to this policy
Any changes to this privacy policy will be posted here. Please refer back to this page regularly.
Links to other websites
Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.
Your Rights
Marketing
You may update and correct your personal information – including your marketing choices – by contacting us via email, or in writing to our office address.
Access and Correction
If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact us. We may need to ask for proof of your identity before we can respond to your request.
Other Rights
You may also have the following rights in relation to your personal information:
in certain circumstances, the right to restrict or object to the processing of your personal information, or request that your personal information is deleted
where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent
in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”)
the right to complain to a Data Protection Authority (see further below)
If you have a query about this privacy policy or wish to exercise your rights, please contact us in writing at:
Data Protection OfficerArdent Systems Ltd8 Forest RoadQuornLoughboroughLE12 8AG
Or email info@ardentsystems.com and include DATA PROTECTION REQUEST in the subject field.
If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate)Email: casework@ico.org.uk
Returns Policy Customer satisfaction is extremely important to us. Any faulty goods recieved should be notified in writing to us, as soon as possible and within 1 working day (24 hours) of delivery. Suitable remedy including the replacement will be dealt with as soon as possible.

Refunds will be made only with the express agreement of Ardent Systems Ltd.
If a return is agreed, the return must be made by a method of return or collection agreed in advance with us. We will not be held liable for refunds, if goods are returned without prior agreement, or not made by a pre agreed method of return.

Cancellation of orders for reasons other than for fault or not matching the description will be considered at the discretion of ardent Systems Ltd. Refunds associated with discretionary cancellation and returns may only receive a refund of 65% of the original contract purchase price. The amount of refund may be varied at our discretion. Charges for services such as delivery that have been performed are not liable to any refund.

Exceptions relating to returns for any reason exist in accordance with the relevant laws, are for software, videos, CDs or any transfer media containing but not limited to information, music, video and data.
Exceptions also include, but are not limited to any item made to order, perishable goods, food stuffs, or those that form part of a service that has been contracted to, or other goods or services that have been supplied against other advised or supplementary terms that advise exeption(e.g quotation terms and conditions).

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